What account mapping does#

After you connect a scheduling tool, PilotDeck reads the social accounts inside it. Account mapping is where you tell each site which of those accounts to use. The setting is the Which accounts does this site use? section of Settings > Integrations. The example below uses a PilotDeck site named pilotdeck-testwebsite.

The rule. Posts for a site publish only to the accounts selected here, not to every account your tool has connected. Until you select at least one account for a platform, PilotDeck does not push that site's posts for that platform.

Per site

The selection belongs to the site you have open. Another site keeps its own list, even when it uses the same tool.

Grouped by platform

Accounts appear in one group per platform, such as LinkedIn or Facebook, so you can see what each platform will post to.

Tool stays connected

Removing an account from the selection does not disconnect the tool. It only stops this site posting to that account.

Before you start#

You need	Details
A connected scheduling tool	Connect one first: Publer, Buffer or Postiz. PilotDeck reads the account list from the tool when you connect.
At least one account in that tool	For example a page named "Example Company Page". PilotDeck lists the accounts it has saved from the tool.
Permission to change integrations	Without it the account tiles and Save Changes are disabled, with the note "Your role can't change which accounts this site uses."

Overview#

1Open Settings > Integrations for the right siteYou
2Find Which accounts does this site use?You
3Click the accounts this site should post toYou
4Click Save ChangesYou
5PilotDeck checks each account against the tool and stores the selectionPilotDeck
6Confirm the Saved message and the selected tilesVerify

Open Integrations for the right site#

You

In PilotDeck, pick the site in the top-left site switcher (here, pilotdeck-testwebsite), then go to Settings > Integrations. Scroll below the scheduling tool tiles to the section headed Which accounts does this site use?

Read the account groups#

You

Under the heading you see "Posts for this site publish only to the accounts selected here, not every account your tool has connected." Each platform has its own group with a count, for example "LinkedIn, 2 accounts". Every tile shows the account name and where it comes from, such as "LinkedIn via Publer".

Groups follow the platforms PilotDeck knows: LinkedIn, Facebook, Instagram, X, Threads, Mastodon, Bluesky, Pinterest, Reddit and Telegram. If a platform is not on that list, PilotDeck still shows it under its own name.

YouTube and TikTok are not listed. PilotDeck only writes video for these two platforms and never pushes a post to them, so mapping their accounts would do nothing. They are left out of the picker.

Empty state. If you see "No accounts available yet, connect a tool above", this site has no tool with usable accounts yet. Connect one of the tools above, then come back.

Select and deselect accounts#

You

Click a tile to select it. A selected tile turns green and shows a filled check. Click it again to deselect it. Nothing is stored yet: your changes stay on screen until you save.

Select every account the site should post to, across any platform.
Select accounts from more than one tool if you connected more than one. Each account tile names its tool.
Click Cancel to put the selection back to what was last saved. It appears once you change something.

Save the selection#

You

Click Save Changes. The button stays disabled until the selection differs from the saved one. When it finishes, a small Saved. note appears next to it.

Saving replaces the whole list for this site, so an account you deselected is removed and every selected account is stored.

Check the result#

Verify

Reload the page. The accounts you saved are still selected. Then open the site's social queue: posts for a platform you mapped can be pushed to the tool, and PilotDeck sends each post to every account you selected for that platform.

Done. This site now publishes only to the accounts you selected.

How PilotDeck uses the selection#

Situation	What happens
No account selected for a platform	A push for that platform is refused with "This site has no social accounts configured for this platform yet. Pick accounts in Settings > Integrations." In the queue the post shows as not mapped, which is different from a missing tool. Automatic publishing skips the post and tries again later without counting a failure, until you pick an account.
Two accounts selected on one platform	Each post goes to both accounts.
Accounts from several tools	You can mix them. Each account keeps the tool it came from.
Tool needs reconnecting, or the account disappeared from the tool	That account is treated as not available, even though it is still selected. Reconnect the tool or pick a different account.
Same tool, different site	Each site has its own selection. Changing one site does not change another.

Each account you select must still exist in the tool when you save. If the tool no longer lists it, the save is refused and you are asked to reselect your accounts.

Troubleshooting#

I do not see the section at all

The section is shown only to roles that may view it. Ask a site admin to check your role.

The section is empty or an account is missing

Connect the tool first with the Publer, Buffer or Postiz guide. PilotDeck shows the account list it saved when the tool was connected, so an account added in the tool later may not appear until the list is read again.

Save Changes is greyed out

Either nothing has changed since the last save, or your role cannot change the setting. The tooltip tells you which.

The page shows a load error

Click Retry. If it keeps failing, reload the page and check that the right site is selected.

A post says it is not mapped

The tool is connected, but this site has no selected account for that post's platform. Select one here and save.

I want to stop one site posting to an account

Deselect the tile and click Save Changes. The tool stays connected and other sites are not affected.